
“Your Call Is Important to Us.” Business That’s Not Human Scale
June 20, 2022
Dear Nicholas, It’s not just me. Lots of folks have this petty but demoralizing complaint: marathon multi-hour sessions on the  phone or online trying to do business with outfits that are not human scale. The Unscalable Electronic Wall My heart sinks whenever I realize I need to make some change in our phones, wifi, electricity, […] Read More










